For those advancing an instinct for excellence.
This is where your technical skill gains real depth: wine and cocktail knowledge deepens, formal service styles are refined, and you learn to read a guest’s needs before they’re spoken, and you gain the confidence to shine in the moments that set exceptional crew apart.
Shipyard periods, professional changeovers, provisioning, fabric care, smart cabin tech and eco-luxury.
Cocktails, barista coffee, wine and Champagne, beach setups, five-star service styles, caviar and cigars, flowers, allergens and VIP protocol.
The psychology of service, atmosphere, events, invisible service, discretion online and mentoring newer crew.
A good stew follows the preference sheet.
An exceptional one reads the guest, and notices what the sheet never mentioned.
A good stew knows the guest’s name.
An exceptional one knows their world, and can talk about it with ease.
A good stew is polite to every guest.
An exceptional one understands cultural customs and VIP protocol, and adapts before anyone has to ask.
A good stew sets the table.
An exceptional one sets the mood: the lighting, the music and the timing that make an evening feel effortless.
Prepare and protect the interior for a shipyard period, and deliver a professional changeoverPlan events and experiences guests rememberUnderstand specialist service and the finishing touchesProtect guest privacy, and your own reputation, in a digital worldMentor newer crew and work across departments like a senior stewPre-arranged 2–5 hour live sessions. Online or in person on Egypt’s Red Sea coast.
Complete the course and you’ll receive an AiMZ Certificate of Completion. Perfecting the Art is independently CPD accredited (Activity #1021179), so your certificate stands as proof of a recognised, independently assessed professional standard.
Tell us where you’re starting from, and we’ll talk you through the course, the format and the next step.
Every course is one-to-one, with full attention on you, so places are limited. It’s worth getting in touch early, especially before the season starts.
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